Refund and Returns Policy

Returning or exchanging products:

Received everything you ordered, but changed your mind, aren’t completely happy with the product, or maybe just want a different color?
No problem! You can exchange or return an item, with an invoice or an exchange slip.

You can send the items back to our offices at Paldinox, 5 Sharon St., Airport City, and receive either a refund or store credit, redeemable on our website or in our store, as you prefer.

It is very important to write the sender’s details on the package and to return the item intact and unused.

Products may be returned within two weeks of the day they were received.

* Refunds will be issued within 14 business days to the original payment method, subject to receipt of the product.
* An item purchased as part of a set or gift box cannot be returned individually. The entire set or box must be returned.
*** For exchanges, please coordinate with our office in advance, after selecting an item on the website and settling the account. Any remaining balance will be charged by credit card, or credited to the original payment method.