Frequently Asked Questions
Judaica Home is a long-established Israeli company that imports beautifully crafted Judaica from around the world: Kiddush cups, candlesticks, challah and matzah trays, Passover bowls, Hanukkah items, and more. Our products come in a variety of platings, including silver, gold, and other metal finishes, and are often combined with crystal, glass, and wood. They reflect a tradition of quality and craftsmanship.
Our products come in a range of platings, including silver, gold, and other metal finishes, and some are adorned with crystal, glass, or wood. The materials and finish of each item are listed on its product page.
Self-pickup from our offices is free, by prior arrangement. Home delivery by courier costs 40 NIS (for orders up to 1,500 NIS) and takes up to 14 business days. From time to time we run free-shipping promotions above a minimum purchase amount, which are displayed on the website.
At our offices at Paldinox, 5 Sharon St., Airport City, by prior arrangement.
Couriers usually deliver in the morning and afternoon. We recommend entering an address where you will be during the day, making sure your phone number is up to date, and being available in the days after your purchase so we can coordinate the delivery with you.
Deliveries are carried out by an external shipping company, and we are not responsible for delays on their part. However, if you have any problem, contact us at service@paldinox.com and we will do everything we can to help.
Yes. Items may be returned or exchanged within two weeks of receipt, with an invoice or an exchange slip. The item must be intact and unused, and the sender’s details must be written on the package. You can choose a refund or store credit, redeemable on our website or in our store.
Refunds are issued within 14 business days to the original payment method, subject to receipt of the product.
No. An item purchased as part of a set or gift box cannot be returned individually. The entire set or box must be returned.
Please coordinate with our office in advance, after selecting the new item on the website and settling the account. Any remaining balance will be charged by credit card, or credited to the original payment method.
We invite stores worldwide to join our network of wholesale partners and enjoy competitive wholesale pricing. You can leave your details on the Distributors page of our website.
By email at service@paldinox.com