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הרשמה

Terms & Conditions

Terms of Use

  1. Terms of Use

Every visitor to the Website who makes purchases on it confirms and undertakes that they have read the terms of use set out in these Website Terms, and that they agree to them. If you do not agree to the terms below, please refrain from browsing and/or purchasing on the Website.

  1. Definitions
  • The Website – an online store operated by the Company.
  • The Company – Paldinox Import and Marketing (1973) Ltd., company no. 510667777.
  • Visitor – a person aged 18 or over.
  • Customer – a Visitor who has registered on the Website and provided identifying details, including, among other things, last name, first name, ID number, address, email, and mobile phone number.
  • Product – an item offered for sale on the Website at a stated price (prices on the Website include VAT). The Company occasionally offers an item at a special promotion or discount. Every promotion or discount states its validity period, and the offer to purchase the item under the terms of the promotion is available to the Visitor only during the stated period. Promotions cannot be combined on an item unless explicitly stated otherwise.
  • Order – an order by a Customer for a Product offered for sale on the Website. At the time of the order, the Customer will be asked to enter the details of the credit card they own and wish to use to pay for the order, including the card number, expiry date, and security code.
  • Transaction – the Company’s confirmation of an order and the supply of the Product to the Customer.
  • These Terms apply equally to both genders, and the use of the masculine form is for convenience only.
  1. Customer Registration

A Visitor who wishes to place an order must register as a Customer. During registration, the Visitor will be asked to enter personal details, including first and last name, ID number, and full address including postal code. Please make sure the details you enter are correct and free of errors. The Company is not responsible for any error resulting from details entered into the system by the Visitor.

  • By law, you are not obliged to provide the details requested in the registration form, and providing them is entirely at your discretion. However, if you do not provide all the requested details, you will not be able to place an order on the Website.
  • The Product will be delivered to the Customer’s address as registered, and to that address only. Please make sure to enter accurate and up-to-date details. If products are returned to the Company because of incorrect details you provided, you will be charged additional shipping and handling fees.
  • Customer details will be kept in the Company’s system and used for the Company’s purposes only. The Company may send you emails and contact you in writing or orally with information about promotions, new items, advertisements from selected commercial entities, and the like. If you do not wish to be contacted in this way, please indicate this at the time of registration. If you do not, you will need to remove yourself from the mailing list.
  • The Company devotes resources and takes measures to prevent unauthorized access to the Website and to prevent possible harm to the details of Customers and users. However, this cannot be ruled out entirely. You therefore declare that you will have no claim and/or demand and/or lawsuit against the Company and/or anyone on its behalf due to any unauthorized access and/or harm caused by any third party.
  • Privacy policy: The Company does everything to preserve Customer confidentiality and undertakes not to transfer Customer details, including credit card details, to any other party (other than transferring the details to the credit card company in order to obtain approval for an order), except pursuant to a court order and/or a lawful demand from the authorities.
  1. Sale of Products on the Website

Product images displayed on the Website are for illustration only.

  • The Company offers Products on the Website at the price and under the terms it sees fit, at its sole discretion.
  • Prices on the Website do not include shipping, installation, or assembly, where required.
  • The Company reserves the right to change Products and their prices at any time without prior notice, without affecting orders that have already been placed.
  • The Company makes every effort to keep the inventory of all Products on the Website up to date. However, an order may be placed (as described below) when the Product is in fact out of stock. In such a case, no transaction will take place for that Product, and the Customer will have no claim against the Company.
  • If an error occurs or is discovered in the description of the Product, its price, the payment terms listed next to it, its image, or any other material relating to the Product, the Company may cancel the order at any time until it is delivered to the purchaser. If a transaction is cancelled under this section, the Company will refund the purchaser the full amount paid (if any) and/or cancel the charge to their credit card, and the purchaser will not be entitled to any compensation for the cancellation of the transaction.
  • An order through the Website is a distance sale as defined in the Israeli Consumer Protection Law, 5741-1981, and cancellation of a distance sale is possible under the conditions set by law.
  1. Ordering and Delivery of Products
  • An order on the Website is placed by adding the Product to the shopping cart. At the end, you will be asked to enter the details of the Israeli credit card you own and wish to use to pay for the order. The details include the card number, expiry date, security code, full name, Israeli ID number, and any additional data required by the clearing house.
  • After payment is received, you will be sent a message and/or email confirming only that the order exists. This confirmation does not obligate the Company to supply the products you ordered. It merely indicates that the order details have been received in the system.
  • The shipping price is displayed on the Website. If the shipment is unusual, its price will be provided to you with the order confirmation, according to your address and the scope of the shipment. Self-pickup is possible at the Company’s address below, by prior arrangement.
  • Where necessary, a sales representative will contact you by phone.
  • Products are shipped by a courier company.
  • Only after the Company finishes checking the credit card details, and the credit card company approves the purchase, will the Company issue you an order confirmation and an invoice for the total order amount (including shipping). This will constitute confirmation of the transaction.
  • The Company will make sure the order is ready for shipping or self-pickup within no more than 7 business days from the date the order is confirmed.
  • Upon delivery of the Product, you may be required to show the courier a valid ID card, passport, or driver’s license whose details match the credit card used for the transaction. When the Product is handed over, the identifying document will be photographed by the courier to verify receipt, and you will be asked to sign and confirm the payment and receipt of the Product.
  1. Cancellation and Exchange Policy

6.1 If you do not want a Product you purchased through the Website, you must act according to the following terms:

  1. The Product must be returned to the Company’s address within 14 days of receiving it.
  2. The Product must be unused and free of any defect and/or damage.
  3. The packaging and label of the Product must be intact at the time of return.
  4. In the case of a return from abroad, the Customer will send the Product by mail and will bear the shipping costs and any applicable tax, and the Company will issue a refund as described in section 6.4 below.
  5. If an order is cancelled before it has left the Company’s premises, the credit will be for the full amount.

6.2 Section 6.1 does not apply to a Product defined as a SALE item and/or to products that cannot be returned and/or exchanged by law.

6.3 If the return is not due to a defect or non-conformity, a cancellation fee will be charged under consumer protection law, at 5% of the transaction value or 100 NIS, whichever is lower. The amount and percentages under this section will change according to consumer protection law. In addition, the shipping cost will be deducted from the refund amount.

6.4 The refund will be processed within a maximum of 14 days from the date the Product is returned to the Company’s address, to the payment method used for the order only. The refund will be made under the same terms as the original transaction (that is, a transaction made in installments will be credited in a corresponding number of installments, and a transaction charged in a single payment will be credited in a single payment). Please note that Direct cards cannot be credited, so holders of Direct cards are entitled to Website credit only.

6.5 Company address: 5 Sharon St., Airport City. Opening hours: Sunday–Thursday, 10:00–17:00.

  1. Company Liability
  • The Company is responsible to the Customer for the Product being in good condition and matching its description on the Website. A purchaser who claims that the Product arrived defective must return it to the Company’s address, after prior arrangement, and the Company will decide, at its sole discretion, whether the Product is indeed defective in a way for which the Company is responsible for replacing it. If the Company decides that it bears responsibility, it will replace the defective Product with an equivalent Product and/or refund the Customer, at the Customer’s request.
  • The Company will not be liable for any damage and/or loss, including to person and/or equipment, caused as a result of the Product purchased, except solely for repairing and/or replacing it, subject to the conditions detailed above. The Company is not liable for consequential and/or incidental damage and/or direct or indirect loss of profit and/or economic loss, loss of profits, income, or business, damage to reputation, and/or any other financial damage and/or emotional distress, related directly or indirectly to the Product, and no compensation of any kind will be paid.
  1. Intellectual Property
  • It is forbidden to copy, duplicate, sell, or translate any data or information from the Website without the Company’s explicit prior written permission. It is also strictly forbidden to make any commercial use of the data published on the Website, the database, the product lists that appear on it, or other details published on the Website, without the Company’s prior written consent.
  • The data on the Website may not be used for display elsewhere without the Company’s prior written consent. To the extent that the Website contains trademarks, images, and data provided for publication by the companies the Company represents on the Website, these trademarks and information are the property of those companies and may not be used without their consent.
  1. Miscellaneous
  • The Company reserves the right to change these Terms, add to them, and/or remove provisions from them. Every purchase transaction is subject to the Terms in effect at that time, as published on the Company’s website.
  • Records in the Company’s computers constitute a presumption of the accuracy of the records the Company maintains under these Terms.
  • Only the rules published in these Terms will bind the Company toward those who perform actions on the Website.
  • The Company reserves the right to block access to ordering and/or to cancel the participation and/or order of Visitors whose behavior is improper and/or does not comply with the participation rules, and/or who try to harm the proper management of sales on the Website, and/or who deliberately provided incorrect details, and/or who committed an act or omission that harms or may harm the Company and/or any party, and/or who used the Company’s services to perform an act contrary to law, and/or who breached these Terms, and/or who provided incorrect data to the Company, intentionally or unintentionally, and/or whose credit card has been blocked or restricted for use.
  • The terms in these Terms and/or the purchase are subject to the laws of the State of Israel, including the Consumer Protection Law, 5741-1981, and the regulations enacted under it. In any case of conflict, the provisions of the law prevail.
  • Any dispute between the parties on any matter will be heard by the competent court in the Tel Aviv District, which has jurisdiction.
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